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The following is a guest blog post by Vipul Mishra of CanvasFlip.
One of the biggest challenges in building good apps is to get actionable feedback while user testing your mockups or prototypes. Most of the responses from teams or real users are very subjective. Consolidating this feedback to iterate on your designs is a cumbersome task.
To help UX professionals perform user testing on their Balsamiq mockups, we built a utility tool to import Balsamiq mockups seamlessly into the CanvasFlip prototyping studio.
CanvasFlip.com helps product managers and UX professionals to capture and consolidate user behaviour in their prototypes just by sharing a web link. CanvasFlip generates user testing insights like interaction heatmaps, conversion funnels, and user session replays which help you to find usability issues during the design stage. Once you have found these issues, you can make the necessary changes in your Balsamiq mockups to improve usability.
Let’s go step-by-step through user testing your Balsamiq mockups in CanvasFlip:
Once your Balsamiq mockups are in place, Click Export > All Mockups to PNG.
Open Prototyping with Balsamiq and upload your Balsamiq mockup PNG files.
After uploading a mockup, you'll see a frame with a crop option. You can resize the frame to select the screen area from your mockup. Click “Crop” and the cropped screen will appear on the right side. (We will add zoom, move, and a magnifying function soon.)
Once you have cropped all the necessary screens you need, you can click “Sync with CanvasFlip” in the bottom-right corner.
To upload your screens into CanvasFlip, you will need to login to your CanvasFlip account. If you don’t have an account, you can sign up for a CanvasFlip account instantly by entering your email address and a password.
Once you have logged-in to your CanvasFlip account, you can create a new prototype or choose an existing prototype to upload your Balsamiq prototypes.
All your cropped screens will appear in the CanvasFlip prototyping studio. Here you map your screens to create a prototype for user testing. CanvasFlip prototyping studio is specially designed for fast prototyping to save up to 70% of your prototyping time.
Once you have mapped your screens, preview your prototype and go for a quick and lean user testing. Enter emails of your users / team members and add a task for them to follow.
As soon your users / team members start going through your prototype, you can see how are they navigating through your prototype, which devices they are using, and how much time are they spending on each screen.
The conversion funnel helps you understand usability in your UX flow, for example: How many interactions are users taking to complete the task? What’s the completion rate? What’s the most popular flow on the existing prototype?
Once you spot the screens with higher drop-off or observe where most of your users are leaving the expected flow, you can open the analyze screen with a heatmap to understand where users are interacting most. It helps you to optimize your Call-To-Action.
The conversion funnel and interaction heatmap help you understand what’s happening in the UX flow and interface. User videos give you the opportunity to observe and analyze how the user was navigating through the prototype and why they made certain decisions.
These user testing insights in CanvasFlip will help you iterate and enhance the usability of your designs right in your Balsamiq mockups.
As a Balsamiq user, you get 2 months of our premium subscription (instead of the regular 15-day trial). You get unlimited prototyping and can record up to 5 videos for each prototype. Please feel free to reach me at Vipul@CanvasFlip.com, if you want an extension of your current plan or more testing credits.
With CanvasFlip, you can save money by validating and iterating on the user experience early at the concept level instead of iterating with live apps. Not to mention faster app development and happy users.
Enjoy 2 months of our premium subscription to CanvasFlip prototyping - http://canvasflip.com/prototyping-with-balsamiq.php. It’s on us!!
The following is a guest post by Ritvij Gautam of TryMyUI.
Every designer faces a dilemma: we become so familiar with what we have created that we can't see aspects of the flow or copy that might be confusing or misunderstood. We’re so close to our designs that it’s just not possible to see it through objective eyes.
The answer to this dilemma is user testing. Putting our designs in front of users and listening to what they don’t like or don’t get is the only way to put feelers into those blind spots and fix our designs in the areas where they fail to meet people’s needs. And the earlier this process happens, the better.
To help Balsamiq customers create usable designs with a great user experience, TryMyUI is offering 5 free usability tests with users from our extensive panel to help you find the blind spots in your myBalsamiq prototypes.
Here’s what you’ll need to know to start testing.
First, make sure all the pages in your myBalsamiq mockup are linked to create an interactive, clickable prototype. Then, click on the Launch Prototype arrow.
Your prototype will launch in a new tab. Copy the URL from this new tab to your clipboard; this is the URL that your TryMyUI testers will be sent to, so you’ll need it when you set up your test in the next step.
Go to www.trymyui.com/campaign/balsamiq and enter your information to sign up with TryMyUI. Now you can create your test.
Fill out the New Test form. Make sure to set Prototype as the Site type so that users can be prepared with the proper instructions. Then, paste the URL of your Balsamiq prototype into the “Website Address” field.
After you’ve entered your URL, input the promo code BalsamiqUI into the field below. Five test credits will be added to your account; you will see them at the checkout step.
Our tips and hints will help you along the way as you set up your test. For extra guidance, read through the Tips & Pointers at the top right.
Review your test, then advance to select the number of users you’d like for your test. Your account will have 5 credits from the promo code – this will allow you to order up to 5 users for free, or you can get an even larger batch by buying additional credits.
Select your desired number of testers, and then hit Checkout.
You will receive an email notifying you when your results are ready. Log back into your TryMyUI account to watch your user videos and read through users’ written survey responses.
Your basic account with TryMyUI is always free, so you can return at any time to view your results again. You will never be charged unless you would like to order more tests or choose to upgrade your account to access our full analytical suite.
Usability testing your prototypes saves time and trouble. Doing your research in the early stages of design makes it easier to change things and build a more usable final product, and with just 5 users you can uncover 80% of the problems in your design.
So what are you waiting for? Get started improving your designs today! www.trymyui.com/campaign/balsamiq
The following is a guest blog post by John Turner of UsersThink. Enjoy!
But being able to get objective feedback is also important in the process of designing, and that hasn't always been easy. I started UsersThink to make it easy to get focused feedback on your mockups and prototypes, without needing endless setup or recruitment or any of the usual hassles.
And the combination of an easy-to-use mockup tool like Balsamiq with an easy-to-use feedback tool like UsersThink is like peanut butter and jelly, especially when you see how well they work together.
Here's how to get UsersThink feedback on a myBalsamiq design in just a few steps:
Head over to your project and open the mockup you want to receive feedback on.
In the upper right corner of the mockup screen, there should be an arrow pointing to the upper right.
If you hover over that arrow, it should say "Launch Prototype".
Click it, and you'll get a publicly shareable URL of your mockup. Make sure to copy that URL, you'll need to enter it into UsersThink.
UsersThink provides you with focused feedback on any landing page you give it, including a myBalsamiq mockup, like the one you've just prepped for feedback.
To get an example of what a UsersThink participant's feedback will look like, check out a sample user response on the home page.
Click on the Pricing option, and then select the test option you want. The test options are distinguished mainly by the number of participants who will be giving you feedback.
Select the option that works best for you.
In the first part of ordering, there is a field labeled "Your Landing Page URL".
Paste the Launch Prototype URL into that field, then hit the right-facing arrow button.
Enter your payment information, and click Pay Now.
That's how simple and easy it is to order feedback from UsersThink. We got tired of the endless options and configurations of other tools, so we standardized and streamlined the process so you can focus on the feedback, and not waste time on setup.
Within 24 hours (often much sooner) you'll get the results of the feedback via email.
Read through the feedback on your prototype and you'll notice trends in terms of what's working and what isn't with your initial design. Since Balsamiq is so easy to use, you can take your newfound knowledge and quickly turn it into improvements in no time.
If you have any questions or if there's anything you'd like to know, feel free to reach out to me, John Turner (CEO of UsersThink) at email@example.com.
The following is a guest blog post by Jason Shah of HeatData. Enjoy!
What if you could know precisely where - down to the exact pixel - people were tapping on your content, pinching and zooming on your images, and rotating their phones and tablets to get a better experience of your mobile sites and apps? Now you can share your Balsamiq mockups to HeatData and get heatmaps of user testing on mobile devices.
The HeatData team wanted to make it super simple for Balsamiq lovers to import their wireframes into HeatData and do serious user testing.
Here’s what you do to test out your mobile mockups from Balsamiq in HeatData:
We prefer for you to only export the screens, without the iPhone border.
The HeatData Dashboard
The HeatData Mobile App Designs Section
You can SMS, email, tweet, or simply copy+paste the URL to share it.
The HeatData “Email this URL” feature
Tapping, swiping, and interacting in other ways with the design on an iPhone
A drilldown page for the mockup - see all of the data, unfiltered
You can also filter down into specific events like just taps, touches, and pinches
And that’s it! So what are you waiting for? Go over to HeatData.com and load up your mobile Balsamiq mockups today.
The following is a guest blog post by Darrell Benatar of UserTesting.com. Enjoy!
For the purposes of this article, we’ll focus on mockups created through myBalsamiq, which makes it easier than ever to get the feedback you need to optimize your prototype. Like all things related to design, it’s always a good idea to receive feedback from those outside your creative process.
While it’s great to pass along ideas to your teammates and collaborate on your latest mockup, there’s always a chance that you’ll miss out on important features that your end users are looking for.
At UserTesting.com, our panel of users are at your disposal, and can provide you with detailed usability testing results in as little time as an hour...and it's affordable! Here’s how it works in a nutshell:
Once you’re ready to share your wireframe with your team, take a moment to drop by UserTesting.com and share it with our testers to gain valuable feedback from potential end users.
Here’s how you can get started in a few easy steps:
When your mockup is ready to test, switch to prototype view and prepare your URL before heading over to UserTesting.com. With the click of a button you can generate a shareable URL for your prototype through myBalsamiq.
Once you’re on our homepage, click on the “Pricing & Sign Up” link, then select the number of participants for your test. You can have as many as 100 participants reviewing your prototype.
Select Personal Computer or Mobile Device as your preferred device for the test, then choose whether or not you would like to use one of our templates that are prepopulated with tasks and questions based on your needs. We even have a tab prepared just for users looking to test their latest prototypes.
After you click “Start with this template,” copy your prototype URL and paste it into the first field.
Once you click “Continue,” you’ll have the option to customize the template with your own instructions, tasks, and questions for our testers.
When you’re ready, you’ll have the option of revising the number of participants you’d like to test your prototype, the source of your participants, and your target demographic.
Participants typically complete tests within an hour after you’ve submitted your test. As your tests are completed, you’ll receive an email notifying you that they’re ready to view. You’ll now be able to view a video of your prototype being tested, as well as answers to the questions you’ve provided. Through your UserTesting.com dashboard, you’ll also be able to export your studies, create highlight reels of your video reviews, and share them with your team.
So that's it! Get the most out of your myBalsamiq prototypes and receive unbiased feedback on your mockups today. We're also more than happy to chat with you about your usability testing questions, so feel free to let us know how we can help at firstname.lastname@example.org.
The following is a guest blog post by Raymond Ha of Isomorphic Software. Enjoy!
Hi, Everyone, I’m Ray from Isomorphic Software, the creators of SmartClient and Smart GWT. If you haven't heard of our technology before, SmartClient and Smart GWT are HTML5/AJAX platforms that are used to build complex web applications, especially those that involve lots of screens, lots of data and power user features.
We’re big fans of Balsamiq, so we’re excited to announce a new tool that generates SmartClient and Smart GWT code from Balsamiq mockups in one easy step. It’s called Reify – an actual English word meaning "to make something abstract more real or concrete".
There are already several tools available that can turn Balsamiq mockups into simple interactive web pages, PDFs, and other formats so they can be more easily shared. That's not what Reify does.
Instead, Reify deeply analyzes your Balsamiq mockups, and produces source code similar to what a developer might write by hand. This allows your team to skip over the phase of painstakingly recreating the UI shown in the mockup, and move directly to adding business logic and data binding.
Reify allows you to get much more out of your Balsamiq mockups. Normally, when a mockup is handed off for implementation, your developers needed to laboriously duplicate the mockup in actual code - one screen at a time. This is an enormous waste of time and effort, and typically causes extra iterations as developers inevitably miss subtle but important details. With Reify, you can go straight from a mockup to working code that reproduces your intended design.
In Balsamiq, placing a widget on top of a window or tab is enough for the mockup to look right. However, working applications need to know that a widget is contained by a tab or window, or the wrong thing will happen when the screen is resized or the window dragged.
Reify deeply analyzes your mockup to discover the relationships that are implied by the way you arranged widgets. Containment relationships are automatically discovered, labels are automatically associated with input controls, input controls are automatically grouped into logical forms, and aligned components are grouped into flexible layouts that respond as expected to browser resizes.
Reify even compensates for imprecision in mockups by recognizing that a set of controls is meant to be perfectly aligned even if the mockup is a few pixels off, and recognizing that the intended size of a control is its visible size, not the size of its (invisible) bounding box.
Tools that generate code often produce awful results that cannot be meaningfully extended. Reify is different.
Reify outputs screens in Isomorphic’s Component XML format, a concise, declarative format similar to Flash’s MXML or Microsoft’s XAML. Reify makes great efforts to produce clean, minimal code. For example, if a component gets its size from its container, Reify won’t output the redundant size information on the component. More generally, Reify will avoid outputting code that would set a property to its default value.
Screens created by Reify can be connected to real data sources in one step, and event handlers and business logic can be added while keeping the screen definition in XML. This enables a clean separation between layout and logic, and allows non-developers to understand and modify screen layout without breaking business logic.
You can easily mix and match between screens imported via Reify and classic hand-coded screens and layouts. For example, if you have created a highly dynamic, portal-style layout manager that couldn’t be built just with XML, you can still use Reify to create portlets, wizards, and other screens controlled by your advanced layout manager.
Or, you can create a screen that has a placeholder for a dynamically generated component, and insert that component programmatically after the Reify-created screen is loaded.
Reify lets you maintain any part of your application in easy-to-read, easy-to-modify XML, while still allowing advanced, data driven techniques to be used wherever appropriate - the best of both worlds.
You can Try Reify online, without installing anything, at the live demo site! Here are two sample mockups so you can try it right now (Sample 1: Resize bars & Layouts; Sample 2: Navigation, Charts). Or, if you’re ready to get started then download our free 60-day trial.
Thanks to the Balsamiq team for creating one of the best tools in the business. We hope that Reify will become another invaluable tool in your arsenal. If you have any questions, please Contact Us or visit our Forums.
The Isomorphic Team
Hello Balsamiq friends! Today we asked Eileen and Max of Link Viewer to write up a blog post introducing their app for testing iOS Mockups. Enjoy!
Presenting your UX concept to your client is a crucial moment in product development. In this post I want to talk about how Balsamiq Mockups and our own Link Viewer App can help you make a great impression.
A lot has been written on why wireframes and sketched interfaces are a good idea when communicating with your client. We use myBalsamiq on a day-to-day basis for user interface design @ Mondon Design for that matter. When Peldi asked us to talk about how we present them we were thrilled – to say the least.
First let me remind you of a common problem:
Giving a flawless mockup presentation on the real device is tricky, especially when we want to hand over our iPad to a client or to a test user. They tend to break the prototype. Viewer menus pop up, accidential swipes will switch pages, things don't work... you get the point.
Instead you need an app that will present the prototype and not stand between it and the user. The app should be as invisible ("chromeless") as possible and let users navigate via links inside the mockup.
To give a smooth mockup presentation, you want:
✘ no loading screens
✘ no menus or status bars
✘ no third party branding inside the app
✘ no funky transitions between slides
✘ no tap zones
✘ no zoom or rotation
✘ no scrolling or swiping
✘ no distractions
✘ no prototype editing
✔ navigation with linked elements only
We did not find an app that could fulfill these expectations so we made our own, Link Viewer.
It works with any hyperlinked PDFs, like the ones that Balsamiq exports.
The Mockups feel solid like a real app, nothing can go wrong while navigating them.
One great thing about Balsamiq Mockups is that they just work. With Link Viewer this was our top priority, too. We made a short video to show how quickly you can get your bullet-proof presentation:
If you use myBalsamiq, your can do everything right on your iOS device.
Your project should be final at this point.
Now your mockup is launched every time you tap on the Link Viewer app icon.
1. On iOS device find your project in myBalsamiq
2. Tap the project action menu and Export to PDF
3. Set PDF Export options
4. Open in Link Viewer
5. View your Mockups in Link Viewer
There are several ways to get your mockup into Link Viewer. The important step is to create a PDF that has link functionality. Then connect your iOS device via USB and it will show up in iTunes (PC/Mac). In iTunes (PC/Mac), navigate to the Apps section of your device and scroll down until you see the Link Viewer icon. Click it and drag your PDF into the list area on the right.
It might be that you have no access to the target iPhone/iPad. A tester may be on the road or a client far away. Let them download Link Viewer. Create your mockup PDF and email it to them. Once they open the email on their device and click the PDF, they will be able to select "open in… Link Viewer". With the factory settings, Link Viewer will always display the last PDF that was imported.
If you keep the myBalsamiq tab open on your iPad you can generate new mockup PDFs for Link Viewer real quick. The same goes for offline use via USB cable: new PDFs can be uploaded very fast. With myBalsamiq and Link Viewer you have new presentations at hand in no time.
The factory settings make sure that Link Viewer will work right out of the box. However, if you need a file-list to select and delete files or use the resume-from-last-page feature, check out the Link Viewer settings in the iOS settings app.
Thanks to Balsamiq for their mockup tools. We couldn't work without them. Now Link Viewer is our little contribution to the happy UX landscape. If you have any questions or feature requests please email email@example.com
Eileen and Max
Link Viewer Team
The following is a guest blog post by Toby Biddle of Loop11. Enjoy!
Originally the term “wireframe” referred to a quickly rendered 3D model showing the model’s structure used while the model maker was working. They were much faster to work with than the full rendering, and in the field of web design they still are.
Wireframes are constructed instead of designing final pages, in part, because:
Perhaps the most important benefit of wireframes, particularly HTML wireframes, is the way they lend themselves to ongoing user testing. Because of their interactivity, HTML wireframes can very easily be used to conduct early-stage usability testing.
Here’s how you can quickly and easily conduct usability testing with your myBalsamiq prototypes using Loop11. We’ve replicated the Kayak website as wireframes in myBalsamiq and we’ve put together a simple usability project using Loop11.
Firstly, to create a clickable prototype in myBalsamiq simply create your mockups and then link the pages together using the built-in link features. Then, from the project pages, click the up/right arrow icon in the upper right of the page (see image below). This launches the project in prototype mode and lets you navigate through your prototype as a clickable interface.
The prototypes have keys in their URLs to make them shareable, but private. Here's a URL from the Kayak project: https://acme.mybalsamiq.com/projects/kayak/naked/Home?key=dcf6a8799cecef8ea699d6bd76d8483ba5bd8b24
Once you have created your mockups and linked all the pages it’s then just a matter of coming up with some appropriate tasks to tests the wireframes and creating a project in Loop11. Here’s how to do that:
Loop11 has a simple 5-step process for creating a usability project. Step 1 requires you to enter some basic details about your project, including a public title, a working title, language (there are over 40 languages you can run your projects in) and introduction text for your participants.
Step 2 is the crux of a usability project; it’s where you enter the tasks you want your participants to perform and any follow-up questions you might have for them.
To create a task you need a task name, which simply helps you differentiate one task from another later, and the specific task scenario that you want participants to perform.
Importantly, so Loop11 can generate the metrics that help you understand how usable your prototype is you need to enter a URL where you want your participants to commence the task (the start URL) and then a success URL(s) which is the page of your prototype that you want to see your participants navigate to for a specific task. These URLs come directly from your Balsamiq prototype and just need to be copied and pasted in the appropriate fields in Loop11.
The remaining steps in Loop11 are pretty straightforward so we haven’t covered them here.
When preparing your wireframes the level of functionality and interaction you build into them depends on the comprehensiveness of the testing you want to do. Wireframes with minimal functionality (like the Kayak prototype) provide good feedback on site structure, labelling, and overall usability issues while fully clickable and functional wireframes with indicative or actual content are ideal for replicating a natural browsing and all aspects of usability can be tested with fully-functional wireframes.
The final launched project in Loop11, including some additional tasks and questions we didn’t cover can be viewed here. If you conduct the evaluation as a real life participant we’ll generate some useful results and can discuss the analysis of results in a future post.
The following is a guest blog post by Jurian Baas of Usabilla. Enjoy!
When Mike asked me to tell a bit about how Usabilla and myBalsamiq can be used together I got really excited. We use Balsamiq at Usabilla HQ ourselves, and more importantly, a lot of our clients love it and use it often. Our visual survey tool can be used to get user feedback in any stage of the design process, and is often used for testing wireframes.
I will show you how to take a prototype from your myBalsamiq project and get feedback on it by using a Usabilla test.
First, you need a Usabilla account. Luckily we offer a no-strings attached trial, so you can try it 30 days for free.
After signing up, you can set up your first test. You can choose a template which has predefined tasks, or choose a blank template. I chose a 'like and dislike' test for this example. When you get to the test overview, you see two empty task cards, nicely tucked in between the introduction and thank you page.
Click the first card, and you can upload an image you want to test, or use a URL to generate an image.
This is where the magic comes in: you can insert any page from your myBalsamiq click-through prototype here. Just go to your project's prototype view by clicking the Launch Prototype arrow icon in the upper right of the screen under the New Mockup button.
This opens your project in a new window. Copy the url from your address bar.
You can easily select the page from your page gallery for the next task.
That's it! You can now let people give feedback on your myBalsamiq prototype with a Usabilla test. Hit 'Activate test', and send out the link to people you want to participate in your test.
After a few people completed the test, hit 'Analyze' and have a look at the feedback:
I hope you will be able to improve your wireframe by great user feedback! We are always happy to help people with setting up tests, so please let us know if you have any questions.
UPDATE: The MockGen service appears to be discontinued as of July 2014.
Hello Balsamiq friends! Today I have asked Tim Shnaider to write up a blog post introducing his new awesome Mockups extension. Enjoy! Peldi
Hi everyone, I’m Tim from xemware. We are a small ISV based in New Zealand. Our goal is to provide tools and services that make the software design process easier and quicker. We’ve got big plans, and we listen to you, so tell us what you'd like to see to make your lives easier.
MockGen (www.mockgen.com) lets you quickly generate mockups from web pages. You choose how the web page is converted into a mockup by selecting a style sheet (we have four to choose from and power users can create their own with our help.)
It's designed to be a timer saver to get you working with mockups quickly using your own existing sites or others (solely for inspiration of course!).
You can generate mockups for many pages, and links are retained between the mockup controls.
Using MockGen is easy:
The MockGen web service will retrieve the pages, convert them to mockups, and email them to you in a ZIP file.
So how do the mockups look? - the following example shows the differences between some of the style sheets, when used to render the very familiar Facebook login page.
'Complete' style sheet - An almost complete replica of the page - as a mock-up with individual controls!
'Standard' style sheet - simpler rendering, background images have been stripped.
'Simple' style sheet - all text is rendered black, and images are left as placeholders.
Time saver hint: use the Create Bookmarklet feature on the Generate page to create a bookmark that can be dragged to your bookmarks folder/toolbar. Then, when you're viewing a web page in your browser that you want to create a mock-up from, click the bookmark to pre-fill the MockGen Generate page form. Read this blog post for more info.
You can generate an unlimited number of mockups using the ever so slighty restricted (limited to 600px high) style sheets. To generate entire pages subscribe to a plan or buy credits as required.
We'd love to get feedback and requests from you - follow @mockgen on twitter or stop by our support forum and drop us a note.
Tim @ xemware
The Mockups Blog is where we announce new releases and share what we're working on. Everything about Balsamiq Mockups.
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