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Hi, I'm Ben. This is my first blog post for Balsamiq, so I thought I would do a brief introduction. I am a long-time user and fanboy of Balsamiq, and starting this last April, I am partnering with Balsamiq to help ensure the software is of as high quality as possible. As part of my responsibilities around testing, I monitor the community forum and report issues that come in. This means that I spend a LOT of time in the GetSatisfaction community. In May, GetSatisfaction had their first annual customer success summit. I went to connect with other people working with online communities and to hear about what is coming.
We thought it would be fun to share with you the notes that I took at the conference. I am an avid sketchnoter, and it can be kind of fun to look at sketchnotes, even if you were not part of the event. Hopefully you enjoy these!
(If you've never heard of sketchnotes before, Mike Rohde's book: The Sketchnote Handbook is a great place to start!)
I've started trying to teach sketchnoting to others at Balsamiq so you might see more sketchnotes around here in the future!
Until next time, Ben
Fantastic sketching Ben and you’ve shared some really valuable information.
I look forward to your next post. Thank you kindly!
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The UX Blog is where we talk about the user experience of our products, showing you what we're thinking and how we're evolving. We talk with you about your UX needs, and share tips and tricks to help you use Mockups better.
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